How do you deal with hard to please clients?

angie828 Level X³

December 6, 2018, 8:45 pm

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How do you deal with hard to please clients?

How do you deal with hard to please clients? There have been several that I have had that are very hard to please. I really and truly try to make the best of each situation. But sometimes it is just so hard to do it. I just think that they are the ones that are paying me.

I have learned over the years that you just need to put a smile on your face and be polite to these people. Because having experiences like this will make me and my writing career stronger.

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Corzhens

Corzhens

Instead of being annoyed, I look at the client as a customer who gives me business. Without customers I will have no business therefore I should give importance to the client even if he is hard to please. My trick in the trade is to befriend him by asking questions like what he can suggest to make my business flourish or maybe a change in the method or even some tips about the business. Giving the hard to please client an image that he is important to me will change his attitude towards me.

6 years ago

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Enyi

Enyi

This might sometimes not even work but not in all cases some clients are just very difficult people to work with. Sometimes letting them go might just be the best option. Some people can never change their attitude for anyone.

6 years ago

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angie828

angie828

Corzhens, this is a wonderful idea. I like the idea of asking him questions as to what will make my business better. Maybe he did need to feel important. Maybe him acting like that did make him feel better about himself.

6 years ago

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JBeleren

JBeleren

When dealing with clients that has high standards I try to learn what are their wants. Most of the ones I encountered are that way because that is their reputation and that is how they market themselves and expect everyone they work with to be the same. Just like you I stay polite and professional and take criticisms as a way to improve my work. Giving them a finished product that they are happy with is truly a rewarding feeling.

6 years ago

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Wenkx03

Wenkx03

I agree with you. You should listen to their wants. See as a another costumer that you need in your business. As you listen try to give the best offer that you can give that incorporating his needs.

6 years ago

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Enyi

Enyi

I have to realize in life if we take criticism positively we tend to become very good people. Some criticism is for our own growth and as such we should always look at it through that eyes. Being polite to clients even when we know we are right can be very helpful.

6 years ago

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Jelineex

Jelineex

I agree with you. Criticism will help us improve in our field of work. I understand that sometimes it is offensive especially with the blunt words but it is somehow a good motivation to work harder. It is also better to be open minded.

6 years ago

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angie828

angie828

I am always very polite to my clients. I keep them up to date on all the work, and always thank them upfront for the job, and then again when I have delivered it. I believe that a good work relationship is key to being successful.

6 years ago

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luv2xacosta

luv2xacosta

I agree. Criticisms help us to improve our job and it also depends on us how to accept criticisms.

6 years ago

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amelia88

amelia88

If I know I'm giving 100% (or more!) and someone is still ridiculously hard to please and critical of my work, I usually avoid working with them again. That's one of the wonderful things about freelancing. If you've got enough clients as it is, you've got some flexibility in terms of who you deal with and who you don't.

Building up a solid base of clients definitely allows you to be selective if need be.

6 years ago

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knnon

knnon

This is definitely one way to go about it. Just finish the work as soon as possible and not work with that client again. It's true that freelancing gives us the freedom to be selective of clients. Hopefully we don't get any more bad apples from the bunch ;)

6 years ago

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Wenkx03

Wenkx03

This is a good one. Never take a negative aspects that would bring you down. Why taking negative clients while theres so much more that you can get.

6 years ago

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knnon

knnon

You keep a cool head while playing calming music in the background. Then you talk to your client while still maintaining professionalism. I know it's hard but it's the only thing we can do.

6 years ago

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Jeane

Jeane

I've dealt with a hard to please client who would demand numerous rewrites. The client would offer more work regularly though each new job paying better than what had been completed. That is why I didn't mind working with this client again and again. It never felt like any of your time was wasted.

However if I was to deal with a hard to please client who expects more than I promised to deliver, I would terminate the contract. It's better to lose a little money rather than stress yourself dealing with someone who'll consistently enrage you and probably waste a lot of your time.

6 years ago

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Enyi

Enyi

I always remember that customers are king anytime I'm dealing with a client or customer we can make or marred our money making money with them. It will be the best thing to do if we can really listen to their complaint and try to resolve them quickly. I put myself in their shoes and see how to do better with them.

6 years ago

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burgosmichael24

burgosmichael24

In my previous company where I worked before, there was motto in that hotel that says, "If we don't take care of our clients, somebody else will." Anyone who do business must learn his prospective clients behavior and way of spending. Through this, you can approach your clients better.

6 years ago

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menchuuy58

menchuuy58

It is a nice motto to take good care of all clients. That includes very hard to please clients.

6 years ago

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theresajane

theresajane

It's nice that you work and live by that motto. Well, it gives you a good realization that clients will always be clients. Getting away from them doesn't mean that they are not clients anymore.

6 years ago

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jaymish3

jaymish3

I listen to the preacher Joel Osteen alot. One of his main themes is that no matter what you do, they are some people who will always like and they are some people who won't, you need to differentiate these people and act accordingly. So they are some clients no matter what who will never be satisfied with your work, you need to realize this and either accept to work with them or drop them as your clients.

6 years ago

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menchuuy58

menchuuy58

I also like listening to the preaching of Joel Osteen. He is a very good inspirational preacher.

6 years ago

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Jelineex

Jelineex

You are right. We can't always please everyone. what's important is to do the work properly. Give everything at it's best. Your work ethic will always have a positive outcome. It will attract good client. Giving too much attention on this kind of client personality will only make us out of focus.

6 years ago

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menchuuy58

menchuuy58

I would be very careful to deal with kind of clients. I will try to control my emotions. I would just smile at them all the time.

6 years ago

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Alania

Alania

To be honest, I try to avoid such kind of people. It's quite obvious, if a client wants something - he'll get it, if not, then why did he bother? It's very annoying when you have to convince people to make a decision, and there's a lot of them lately.

6 years ago

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NerdIndeed

NerdIndeed

I can't speak for others, but as for me, I take every criticism I get as part of the learning process. Make your client feel that you're always doing your best and I'm sure he'll appreciate everything that you do for him in no time. Unless of course if he is a prick, then let him go and find other clients.

6 years ago

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theresajane

theresajane

You have a great point. Well, if it's for your own growth, constructive criticisms are something that you should take wholeheartedly. But, if you think that the client is going too far, then, you should think twice.

6 years ago

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NerdIndeed

NerdIndeed

Yes, that's basically what I mean. Be open to criticisms but at the same time know your worth. If you feel that your employer's actions or words are abusing you, it's time to leave.

6 years ago

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Franzel2oo

Franzel2oo

Sometimes, you just have to pull out the courage and be blunt. Respectfully so too. It is okay to tell a difficult client to find someone else if they think you are not delivering the exact thing they want. They should understand that it is okay for you two have differing views about the same creative concept. Sometimes, you just have to stop sucking it up, and respectfully tell your client how you feel. It is okay to let go the things that aren't working for you.

6 years ago

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mhingnhormz

mhingnhormz

How do you deal with the hard to please client: In business it is always present and natural happens and being part of the business you are surely aware and prepare to those kind of people because we may be that kind of person sometimes in some businesses also in wherr we are the clients. Instead of being annoyed try to compose your self again and again and always remeber that you need them and they are always right.

6 years ago

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Kakashi2020

Kakashi2020

I'm not really looking to please my clients, instead I just do whatever is needed for the job to be completed as ordered. I always do my job correctly and I get paid, that's the important thing. One thing I'm sure of is that I've done what was needed and he got what he wanted because he paid me.

6 years ago

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theresajane

theresajane

That's right. One just have to do his job correctly and follow the rules. Through that, you'll be able to survive, if the clients are the ones who break the rules, then, don't add them to your problem.

6 years ago

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theresajane

theresajane

Well, it's just a universal knowledge to be always courteous. Treat them like they are the most valued clients and see to it that you understand what they want. If it happens that a client goes overboard, then it's your decision to whether to stop and cancel the negotiation or not.

6 years ago

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gutzman

gutzman

I believe there is always a space for improvement. If you find someone hard to please then show them what you got. Always give your best shot whether it is a service or a product. Sometimes they are just unsatisfied but for the customers who really are naturally hard to please, a smile and being polite might really work.

6 years ago

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